If you got a quote from someone that you thought could do a job (it's their business), but they mucked it up and did a shoddy job, would you consider yourself within your rights to pay them their quote less the cost of any repairs needed?
via356,
Jun 27, 12:23am
And what about inconvenience/ stress/ hassle rearranging things to wait for them to fix it. Does that have a monetary value? We accepted the quote thinking that the job would be done really quickly and efficiently. It should have been. Pretty simple job. But with the experience we're having we just feel the quoted amount really isn't worth the work we're getting.
blueviking,
Jun 27, 2:24am
If the job is not up to standard then don't pay them anything. Get quotes to fix it to your liking. Have you asked them to fix it?
maccachic1,
Jun 27, 3:27am
Sometime the cheapest quote doesn't work out the cheapest. You have to give them the opportunity to put right I believe and if that is to your satisfaction then disputes if there is an issue. Best to work with the contractor to resolve if you can.
I think we need a little more info, what sort of job? Was it weather dependant? How shoddy was it?
carter19,
Jun 27, 7:32am
What was your expectation v what was actually quoted for? Often they are different because people dont realise there are different options until they see what they dont want.
via356,
Jun 29, 2:30am
Install a new external entry door in the garage. So, yes, quite a weather-tightness issue. Shoddy as in installed opening the wrong way (i.e opening outwards) for no good reason at all except their great wisdom. And also not painted to what I would consider adequate for an external door. Just looks primed to me. As in, if it was an internal wall I was painting, I'd be giving it another couple of coats, and I'm not a professional. No gap-filling around edges of facing, and left messy-looking, but that is really the least of it.
via356,
Jun 29, 2:32am
No, what we asked for was pretty simple. We weren't really fussy as to product. We just said a good, plain wooden (painted) external door to be installed. Which seems like a simple ask. The thing is we had never had problems with the person before. They'd done other work just fine.
via356,
Jun 29, 2:37am
I have told them they have not done the job as it was requested, and they have admitted this. They said they would fix it on Friday, but didn't. [To be fair, I didn't really see how they could fix the whole thing in one day as the new frame would need to be primed and dry. ] It is also not up to the building code as it is, so I will speak to them again on Monday and get a time frame from them, establish a deadline, and then I think if they don't fix it within say the next three days we will probably finish the job ourselves with the help of a neighbour with new materials and yep, pay nothing. Just seems a waste of everybody's time though.
kcc55a,
Jun 29, 11:25pm
I would have thought an external door opening outwards would have been preferable to one opening inwards. Ie; you get more useable room in the garage
golfdiver,
Jun 30, 2:53am
I would have thought that you would have specified which way you wanted the door to open. Or is mind reading also part of the job?. Ask him when he is going to finish the rectification. Put in writing that if it isn't completed by a specified time that you won't be paying any more. Be clear with these instructions or he can still take you to disputes and win.
via356,
Jun 30, 4:31am
I was clear. I told him it had to open inwards. No mind-reading expected at all. He just thought he knew better and ignored what I told him.
via356,
Jun 30, 4:33am
Anyway, we've got it sorted now. Getting someone else to do what we asked for the way we asked for it. We gave him the chance to re-do it but he's declined, and so isn't billing us. We got that in writing today. Cheers.
nukhelenc,
Jun 30, 4:42am
An opening out door is always better, less prone to leakage, even tho you said opening in. Did you say which way it was to swing when opening in? Maybe both yas could have done a better job? next time get it on paper b4 the job starts Just remember OPEN out is always better for leaks
maccachic1,
Jun 30, 10:24pm
Did you even read the posts? Perhaps you could take your own advice.
nukhelenc,
Jul 1, 5:17am
No mate its you who didn't read mine. Now go read what i said again.
summersunnz,
Jul 1, 1:34pm
I had external doors from both kitchen and bathroom opening outwards when building. prefer them and wish I'd had hall and laundry doors opening out too. highly recommended.
via356,
Jul 1, 8:31pm
This door is access for a person who needs to be able to push it open and also push it to close it, like they do with all the other external doors to the house (and internal doors for that matter). That's why it was specified that way. The person it was put in for can't use it as it is. It's a disability issue, and the guy was told that in the beginning. Anyway, we are getting it sorted.
sparky_wit,
Jul 11, 7:24am
to be honest. If someone did a job for me and I'm paying them money. the moment they screwed up I would stop the work. you also have consumer rights and can take it to small claims so they pay what it costs to get it done properly.
I'm hoping those consumer rights are within NZ. I think someone has already expanded on it.
texastwo,
Nov 25, 6:01pm
Small Claims court was renamed Disputes Tribunal about15 years ago
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